Nurse Call System Maintenance and Repair

The service provided in hospitals is very important for the patients’ recovery process. As hospitals undergo digital transformation, one of the most commonly used devices is the nurse call system. Simply put, when the buttons placed in various locations throughout the hospital are pressed, the system notifies the relevant personnel or departments.

Nurse call systems are not only used in hospitals but also for patients receiving care at home. Especially for patients who are partially paralyzed or have lost their ability to speak, nurse call systems can be used in home care settings. Compared to homes, nurse call systems in hospitals are used much more intensively and, unlike home systems, they are multi-unit. While a single patient in a home may make a call, hospitals may handle nurse calls from 5,000 to even 10,000 patients, managing communication on a much larger scale.

Things to Consider in Nurse Call Systems

A malfunction in the nurse call system can disrupt the entire hospital’s nurse workflow. For this reason, systems with such critical importance must always be regularly maintained.

During maintenance, the first component checked is the system’s display panel. The display panel should have at least 4 digits and be capable of showing at least 5 calls simultaneously. In short, the communication between devices is checked. Then, the priority settings during communication are verified — for example, when a patient makes an emergency call, the system should prioritize displaying that patient first. The system can store up to 15 calls sequentially in its memory, and when a call is cleared, the next highest priority call should appear.

Additionally, the system’s audible and visual alert systems are inspected. The sound and light alerts on the panel must work perfectly so nurses can prioritize their tasks and not miss any patients. The call panel is usually located near the nurse’s desk and within their line of sight. If needed, the panel’s location can be adjusted during maintenance. The overall system operation is tested thoroughly, including all types of nurse calls—emergency code calls, consultant doctor calls with room and bed information, and other call types. The system must notify these calls both visually and audibly.

What Are the Components of a Nurse Call System?

The nurse call system consists of four main components. The first component is the call panel. On the call panel, the nurse can see from which room and what type of call has been made. Calls from sections such as rooms, beds, toilets, bathrooms, and corridor lamps above doors in the wards should be displayed in detail on the panel screen.

The other components of the system are the bedside, bathroom, and toilet call units. On the panel, beside the call address, calls made from the bed should be indicated with a red light, calls from the toilet and bathroom with a yellow light, and nurse-in-room status with a green light.

Another component of the system is the call central server. Patients connect to the system through the server, allowing nurses to respond to calls. Additionally, call information can be transferred to a PC from the server, and detailed reports about call statuses can be generated using web-based software. The Nurse Call System software will be installed on the hospital computer at the nurse’s desk.

The final component of the system is the staff smart cards. These cards allow the system to display which nurse is attending and responding to which patient. Using these cards is essential for providing detailed reports.

Most Affordable Nurse Call System Maintenance and Repair Prices

You can entrust the maintenance of your nurse call system to ARV Group with the advantage of the most affordable prices. Thanks to our expert team, we can quickly intervene in case of sudden malfunctions. With periodic maintenance, we can extend the system’s lifespan. If you want to take advantage of affordable prices and have your nurse call system maintained, you can contact our customer representatives and schedule an appointment.